The Buccaneer Inn Customer Privacy Notice
Registered company: Carter Inns Ltd
Last updated: 25 September 2026
This privacy notice explains how Carter Inns Ltd, trading as The Buccaneer Inn, collects, uses and protects your personal information when you use our website, make a restaurant reservation, book accommodation, contact us, purchase goods or services, or choose to receive marketing communications from us.
Contact details
The Buccaneer Inn
43 Babbacombe Downs Road
Babbacombe
Torquay
Devon
TQ1 3LN
United Kingdom
Telephone: 01803 312661
Email: hello@thebuccaneerinn.co.uk
Carter Inns Ltd is responsible for deciding how your personal information is used for the purposes described in this notice.
What information we collect
Depending on how you interact with us, we may collect information including:
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Your name and contact details, including your email address and telephone number.
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Information provided when making a restaurant reservation, including the date and time of your booking, party size, seating preference and any information you choose to provide with your reservation.
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Information provided when booking accommodation.
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Payment and transaction information relating to deposits, bookings and purchases.
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Dietary requirements, allergies or other information you choose to provide that is relevant to your booking or visit.
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Correspondence with us, including enquiries, feedback and complaints.
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Your marketing preferences.
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Information about how you use our website, where collected through cookies, analytics or similar technologies.
We only collect personal information that is appropriate for the relevant purpose.
How and why we use your information
Restaurant reservations
We use information provided when you make a table reservation to:
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process and manage your reservation;
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contact you about your booking;
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allocate tables and manage restaurant capacity;
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process applicable reservation deposits;
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deal with changes, cancellations or refunds; and
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provide the service you have requested.
Restaurant reservations are currently managed using Wix and payments for applicable reservation deposits may be processed through Wix Payments.
Our primary lawful basis for processing information necessary to make and administer your reservation is contract, as the information is required to provide the service you have requested or to take steps at your request before providing that service.
Accommodation bookings
We use personal information to process and administer bookings for our letting rooms, communicate with guests and take or administer payments.
Our accommodation booking system is provided through freetobook.
Our primary lawful basis for information necessary to administer an accommodation booking is contract.
Payments and financial records
We use payment and transaction information to take payments, process deposits and refunds, maintain appropriate business records and comply with our accounting, tax and other legal obligations.
Depending upon the particular processing involved, our lawful basis is contract and/or legal obligation.
We do not need to receive or retain your complete card details ourselves where payments are handled securely by our payment service providers.
Dietary requirements and allergies
If you tell us about dietary requirements, allergies or other relevant information, we use this information to help us provide an appropriate service and respond to the information you have given us.
Where information you voluntarily provide constitutes health information or other special category personal data, we will handle it only where we have an appropriate lawful basis and condition for doing so.
Customer enquiries and complaints
We use the information you provide to respond to enquiries, requests, feedback or complaints and to maintain appropriate records of our communications with customers.
Depending on the circumstances, our lawful basis may be contract, legal obligation or legitimate interests in operating and protecting our business and providing good customer service.
Marketing
If you choose to subscribe to our marketing communications, we may use your name and contact details to send you news, offers, events and other information about The Buccaneer Inn.
Where consent is required for electronic marketing, we rely on your consent. You can withdraw your consent or unsubscribe at any time using the unsubscribe facility provided in our communications or by contacting us.
Choosing not to receive marketing does not affect your ability to make a restaurant or accommodation booking.
Where we obtain your information
Most personal information we process is provided directly by you, for example when you:
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make a table reservation;
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make an accommodation booking;
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contact us;
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make a purchase;
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subscribe to marketing; or
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visit or interact with our website.
We may also receive booking or customer information through services you use to make a reservation, such as our booking providers or third-party accommodation booking platforms.
Who we share information with
We only share personal information where necessary for running our business, providing the service you have requested or complying with our legal obligations.
This may include service providers such as:
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Wix, which provides services including our website and restaurant reservation system;
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payment providers used to securely process payments and refunds;
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freetobook, which provides our accommodation booking system;
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accommodation booking platforms where you choose to make your booking through them;
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website hosting, email, analytics and other technology providers used in operating our business;
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professional advisers such as accountants where necessary; and
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government, regulatory, law-enforcement or other authorities where disclosure is required by law.
Some providers process personal information on our behalf, while others may act as separate controllers for particular processing activities. Their own privacy notices may also apply when you use their services.
International transfers
Some of the technology and service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we expect appropriate safeguards or another lawful transfer mechanism required by UK data-protection law to be used.
How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected and to meet applicable legal, accounting, tax and business requirements.
Booking and transaction records may therefore be retained after your visit where necessary for accounting, legal or record-keeping purposes.
Information used solely for marketing purposes will be retained while you remain subscribed or until it is no longer required for that purpose. You can unsubscribe from marketing at any time.
Where information is no longer required, it will be deleted or otherwise disposed of in accordance with our retention practices.
Your data-protection rights
Depending upon the circumstances and the lawful basis on which we use your information, you may have rights including:
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Right of access – to ask us for copies of your personal information.
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Right to rectification – to ask us to correct information you believe is inaccurate or complete information you believe is incomplete.
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Right to erasure – to ask us to delete your personal information in certain circumstances.
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Right to restriction of processing – to ask us to restrict how we use your information in certain circumstances.
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Right to object – to object to certain uses of your personal information, including the use of your information for direct marketing.
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Right to data portability – to ask us to transfer information you provided to another organisation or to you in certain circumstances.
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Right to withdraw consent – where we rely on your consent, you can withdraw that consent at any time.
These rights are not absolute and whether a particular right applies can depend upon why and how we are processing your information.
You will not normally be required to pay a fee to exercise your data-protection rights.
Please contact us using the details at the beginning of this notice if you wish to exercise any of your rights.
How to complain
If you have concerns about how we use your personal information, please contact us first using the details at the beginning of this notice so that we can investigate your concerns.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data-protection regulator.
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Telephone: 0303 123 1113